Returns & Refunds

Please make sure to read our item descriptions carefully. 

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. 

If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.

Which products are eligible for a return:
  • Our return policy is effective for 20 days since receiving your product.
  • Item must be unused, in the same condition that you received it, and it must also be in the original packaging.

Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.

* Returns on Premium Handmade Toys must be returned to the country of origin of the artisan.

How to return my order:

For refunds (if applicable), please send an email to with:

  • Full name, order number, item description, and the reason for your return.
  • Take a photo of the problem, if the problem is size, please use a ruler.

Our support team will respond within 1 business day, and Return Instruction will be provided.

* Returns on Premium Handmade Toys must be returned to the country of origin of the artisan.

Return/Exchange requests for orders received and delivered after 20 days will be politely declined. We hope you understand.

How to ship my order:
  • The order must be shipped to the Address provided by
  • The box must include Order Number and Name of the customer who purchased the order.
  • You must provide a tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Our Responsibility
  • Faulty Product: If the product has a manufacturing defect.
  • Wrong Item Sent: If we send you the wrong product, color, or size.

Your Responsibility

Oops! Somewhere along the way, you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately, we cannot refund your item.

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support email.